December 6, 2017:

Hola!

It's COLD here. Cold and windy. But the Sun has been out for the past 2 days so it's bright, and that helps me to bear the cold and the short days. Only 15 more days to Winter Solstice, and then each day, a few more minutes of daylight will magically begin to be added, and even though the cold and snow will continue, the "worst" will be over because I know we are over the hump and headed toward the Spring Equinox.

Meanwhile, I am busy decorating the tree. I dug out an old collage of photos from the former Maison Newton (above). Gosh, that was a beautiful fireplace. My current gel fuel fireplace is great, but no match for that large and lush gas fireplace in my former home. In my case, downsizing meant not only much less square footage and a single story (which IS nice), but no fireplace until I purchased my gel fuel fireplace. I love it, but there was only one wall I could put it on, and this current living room is much smaller than my former living room, so I sized the fireplace accordingly. (It was also much less expensive and did not need to be installed by professionals).

Yesterday I womaned up and muscled, huffed, puffed, cussed some, breathed heavily and heaved mightily to get my Christmas tree up the basement stairs and dragged into the living room, and then into position in front of the picture window overlooking the front of the house. Whew! Quite the work-out. But I wasn't ready this year to switch to a "single woman of a certain age" (4 foot tall) tree. Maybe next year...NAH!

Jan

Saturday, March 15, 2014

Bathroom Blues, Part 6: Never Buy Anything From Lowe's

Hola darlings!

I will NEVER EVER EVER buy a single thing from Lowe's for the rest of my life.  I had the most horrendous experience with Lowe's -- simply unbelievable!  I even went so far as to file a complaint against Lowe's with the Better Business Bureau, not that it will do much good.  Here is what happened:

As I mentioned in one of my prior posts on Bathroom Blues, I had found a faucet for the bathroom sink I really liked and thought would look great in my main floor powder room/bath make-over.  I found it at Home Depot, but it was out of stock online.  That was made VERY clear at the Home Depot website.  The cost of the faucet (not including shipping) was $42.76.  Soooo, I went looking for that faucet elsewhere.  I found it at Lowe's, at a cost of $71.88.  I ordered it on February 2nd.  I paid quite a bit more for the faucet at Lowe's but I wanted to get going on my make-over.  I'd ordered the mirror and the new light fixture, and had wallpaper picked out, along with new flooring.

Nowhere on Lowe's website did it tell me that the item was out of stock.  I received an acknowledgement email from Lowe's that indicated shipment would take place on or about February 9th.  Later the same day (February 2nd), I received an email indicating that the order had been delayed and would ship on or about February 10th.  On February 10th, I received an email from Lowe's informing me that the item had shipped and estimated arrival date was -- February 10th.  Huh?  On February 11th, $71.88 was deducted from my account. 

When I had not received the item a week later, I emailed Lowe's customer service on February 18th asking where my item was.  In an email response on February 19th, I was informed that my item was, in fact, on back order and had not shipped!  I was given the option of cancelling the order at that time, which I did immediately by reply email.  THE ORDER WAS CANCELLED ON FEBRUARY 19, 2014On February 20th I received an email telling me that my order had been cancelled and I would be contacted within four days to follow-up on my refund.

I did not hear anything further from Lowe's, nor was my account credited the $71.88 Lowe's had taken out of it (I am told this is illegal because the item had not shipped prior to Lowe's helping itself to my money).  Finally, after not hearing anything further from Lowe's, on March 3rd I filed a complaint with the Better Business Bureau.

Lo and behold, on March 4th, I received an email from Lowe's telling me that they had "tried" to cancel the order, but the item had shipped directly from the manufacturer on March 3rd, and it was estimated to arrive on March 7th.  I was told that if I did not want the item I could return it to Lowe's.  I also received a telephone call from Lowe's in which I went through the entire sequence of events, only to be told from the other end that Lowe's had no record of my cancelling the order!

Lowe's had between February 19th and March 3rd to "try" and cancel my order.  One night, a box was on my porch when I got home from the office.  It's the faucet I no longer want.  Now, maybe I'm crazy, but why do I have this overwhelming feeling that if I attempted to return the box to Lowe's, it would somehow "disappear" never to be seen again, and I would be without my $71.88 and without the unwanted faucet??? 

Dear readers, you can make up your own minds about Lowe's.  I KNOW WHAT I THINK!

2 comments:

  1. I feel your pain. After being a long time Lowes customer myself we just had a very bad experience recently too. Thanks for visiting Night Owl Corner....just stopping by to check out your blog too!

    Linda
    www.nightowlcorner.com

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    1. Thanks for coming by, Linda. It really is wonderful that you and your husband have that lovely piece of furniture from his grandparents and your husband did such a great job of giving it a new look while still maintaining the traditional curves. It truly is a beautiful corner china cabinet, I am envious! I have often seen that younger couples sometimes do not appreciate having something like that to connect them to prior generations, and then they realize years later, after things are long gone, that all they have are some photographs and memories, of course, but nothing much by way of tangible links to past family. I have gotten very sentimental in my "old" age :) I have added your blog to my list of favorites to visit at more leisure, as I was at work when I came across your link at the Its Overflowing link party (me bad!)

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